Frequently Asked Questions
Everything you need to know about your D.Franklin experience.
How long will it take to receive my order?
Delivery times vary by location. Standard shipping typically takes 3-5 business days within Europe and 7-10 business days for international orders.
What is your return policy?
We offer a 14-day return period from the date of delivery. Items must be in their original condition, unworn, and with all packaging intact to qualify for a refund.
Are D.Franklin sunglasses UV protected?
Yes, all our sunglasses feature high-quality lenses that provide UV400 protection, shielding your eyes from 100% of harmful UVA and UVB rays.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options like Klarna and Apple Pay.
How can I track my shipment?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
Do you ship internationally?
Yes, D.Franklin ships to most countries worldwide. Shipping costs and customs duties may apply depending on your specific destination.